Please Read Bug Reporting Guidelines and Template

Discussion in 'TT Unstable Bugs' started by kae, Sep 5, 2018.

Thread Status:
Not open for further replies.
  1. kae

    kae PAYLOAD STUDIOS

    Joined:
    Mar 7, 2018
    Messages:
    301
    Likes Received:
    369
    Hey guys,

    Welcome to the TerraTech bug reporting forums!

    This is the forum where you can report bugs to our QA Team, we'll be monitoring this forum whenever we can and from time to time other devs will pop in if they have anything to add or to ask for any information they need to help fix bugs.

    This is not a forum for discussion or feedback, if you wish to discuss TerraTech you are absolutely free to over in our Open forums or other forums of the correct category.


    Before Creating a New Bug Report
    Please make sure the issue you are having has not already been posted on the forums or isn't answered on our troubleshooting guide and is in the right section. We also have a search function to the top right of the forum, please do make use of it. Please also make sure you are reporting in the correct forum, console reports should always go into the stable forums.

    If a bug report already exists with the issue you are having, post on that thread with any additional information you have to add or even just a few words letting us know you're also having the same problem, for example "I'm also having this issue!" or "+1".

    If you have multiple issues please make seperate bug reports for each unique issue.

    Once you are certain your issue has not previously been reported, go ahead and create a new thread with the [Version Number] in the subject along with the [Platform] and a summary of the issue.


    Bug Reporting Template
    If you are not sure how to format a bug report, feel free to copy and use our bug reporting template below!

    Please be as concise as possible when writing a description and steps to reproduce, screenshots, which can be taken with the F10 key in-game, are very helpful in identifying the problem and should be included where ever possible.

    The game version can be found on the TerraTech Splash screen when the game is launched.
    [​IMG]

    If you have any additional files such as screenshots, videos if possible, save games, snapshots, crash dumps or logs, please do attach them to the post or upload them to a third party hosting website for us to look at.

    If you are not sure on where the game logs or save game files are located check below!

    TEMPLATE

    If you are having a crash or a graphical error, also upload a DxDiag, if you are unsure on how to generate one of these please click the link below, it only takes 2 seconds!

    Thanks for reporting!

     
    Galrex likes this.
  2. kae

    kae PAYLOAD STUDIOS

    Joined:
    Mar 7, 2018
    Messages:
    301
    Likes Received:
    369
    Additional information

    Dxdiag

    To obtain a DXDiag:

    1. Click on the Start button and select 'Run', if you cannot see 'Run' type it into the window and the application should appear.
    2. In the Open: field type in dxdiag and click the OK button.
    3. Click Save All Information then upload the saved file for us to view.

    Game Logs
    To obtain a game log:
    For Windows:

    In Steam > Library, right-click on TerraTech
    Select Properties
    Select Local Files tab
    Click on Browse Local Files
    Find output_log.txt in the TerraTech data folder

    Note: If you are playing TT_Unstable beta branch, the path is:

    C:\Users\*Username*\AppData\LocalLow\Payload\TerraTech

    For Mac:

    The file should be at ~/Users/YourUserName/Library/Logs/Unity/Player.log

    For Linux:

    The file should be at ~/.config/unity3d/Payload/TerraTech/Player.log

    Save Games and Snapshots
    The general location for Save games and Snapshots are located below

    C:\Users\*YOUR USER*\Documents\My Games\TerraTech\Saves\*YOUR PROFILE*

    They are then placed in separate folders depending on their type


     
    #2 kae, Sep 5, 2018
    Last edited: Sep 5, 2018
    AstraTheDragon likes this.
Thread Status:
Not open for further replies.

Share This Page